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You can drag a photo into the image upload box or select 'browse' to search for a file. File size requirements are important to follow to prevent upload errors. The image file size limit is 10MB; if your image exceeds this requirement, resize the image before uploading. Also important is file type, and the allowed file types are: jpg|jpeg|jpe, gif, png, bmp, tif. If your file is any other file type than one of the allowed types, you will need to resave the image as one of the allowed file types before uploading.

If you have followed the file requirements and cannot seem to successfully upload your image, the cause may be a slow internet connection speed, which may trigger a file upload timeout. If this is the case, you will need to seek a better internet connection or further reduce the file size. Also, an outdated browser may present an issue, so be sure your browser is updated to the latest version or try a different browser altogether. For help with resolving an upload issue, you may submit a message: Contact Us.

The general rule for submitting a photo for processing is that you must be the owner of the image. If you do not own the image, please obtain permission from the owner and provide the proper authorization with your order.

Pattern style refers to customizing the detail level of your paint by number. Simple patterns have fewer details with minimal shades of color resulting in an abstract impression of your photograph. Detailed patterns include many fine details for a photo realistic result.

Palettes are sets of acrylic paint colors with specific color combinations that render an artistic result:

• Classic Color palette includes 42 colors for a photo realistic result (not available in Mini Kit size)
• Vintage palette includes 18 neutral colors for a vintage, sepia tone result
• Artsy palette includes 28 colors and photos are styled with a pop-art effect
• Black & White palette includes 8 shades of black/white/gray for an abstract, high-contrast effect
• Cool palette includes 13 shades of blues/grays/white for a monochromatic effect

The quality of your photo determines the final result of the painting, so it’s important to choose a suitable image to achieve a quality result.

• Choose a clear, crisp photo with contrast between subjects and background
• Close-up images, face only or head/shoulders work best
• Mini kits are best with photos of only 1 subject, face only
• Classic kits, choose close-up photos with 1 or 2 people
• Big Kits work well with images of many subjects and details
• Main subject(s) within your photograph should be 2/3 of the entire image
• No images that are overexposed with too much light, or not enough light or blurry

The crop tool opens automatically after a photo is uploaded. To resize the crop box, drag the corners of the box. Other features of the crop tool are: Rotate, mirror flip, and image zoom. You may also freely move the image within the crop box to adjust the crop to a specific area.

For best results, crop your photo so the main subject is approximately 2/3 the size of the entire image.